Overview

Every Truestamp account is on a plan, and the plan sets two things: the numeric limits that cap how much you can do, and the named feature entitlements that decide which capabilities you can use at all. Plans attach to your account, not to any single team, so the same limits and features travel with you into whichever team you are acting in. There are four customer tiers, from lowest to highest: Free, Starter, Pro, and Enterprise.

Plans are user-centric: the person who created a team is that team’s billing owner, and the billing owner’s plan governs the limits for everything done in that team, no matter which teammate does the work. If several people submit items into a team, those items all count against the one billing owner’s monthly item allowance.

Paid billing is not turned on yet, so no plan can be bought today. Free is the default tier that every account starts on. Starter, Pro, and Enterprise are published so you can see where they land, but they are marked “Coming Soon” and their signup buttons are disabled. Free is not a trial: it is a permanent tier with real, if smaller, limits.

Separately from the tiers, an administrator can grant a specific account extra headroom, raising individual limits or adding individual features on top of its plan without moving the account to a different tier. This is how a single account gets a custom arrangement while staying on, say, the Free plan.

The plan tiers

There are four customer-facing tiers. Each carries a bundle of numeric limits and feature entitlements. Higher tiers raise the ceilings and add capabilities.

Notes on the table:

• “Teams you may own” counts your always-present personal team, so Free’s ceiling of 1 means the personal team only, with no additional teams. Paid tiers let you create teams beyond the personal one.
• “Custom metadata size” is the maximum size of the freeform metadata you may attach to an item’s claims. Free allows none (basic claims only); a ceiling above zero unlocks custom metadata.
• “Item retention” of 90 days means Free-owned items are removed after their retention window passes; paid tiers keep items indefinitely.
• A separate internal, non-customer plan exists for system use with very high limits. It never appears in pricing and cannot be selected.

Limits versus entitlements

A plan gates you in two distinct ways.

• Limits are numeric ceilings: items per month, teams owned, members per team, custom metadata size, the claims-only submission budget, outgoing webhook endpoints, item retention days, and daily chat messages. Some yes/no capabilities are simply a limit being above zero. Being able to own more than your personal team means your team ceiling is greater than one; being able to attach custom metadata means your metadata ceiling is above zero; being able to configure outgoing webhooks means your webhook ceiling is above zero.
• Feature entitlements are named capabilities a tier either includes or does not, and which cannot be reduced to a number. The two that matter today are team-retained item ownership (letting a team, rather than the item’s creator, own its items; available on the paid tiers) and the support level attached to the tier (community, email, or priority).

Both limits and entitlements are read from your account and apply the same way in every team you act in, whichever team you have currently selected.

One further plan-differentiated behavior lives in the web submission form: the private and team choices in its item visibility picker are available on Starter and above, so items submitted through the web form on the Free plan are public.

The claims-only submission budget

When you submit an item you can either provide your own hash of the source content or let Truestamp treat the claims themselves as the content of record. In that second, claims-only mode there is a size budget on the whole submitted claims object, and that budget is a per-plan limit: 256 bytes on Free, 1 KB on Starter, 4 KB on Pro, and 16 KB on Enterprise.

The budget applies only to claims-only submissions. When you supply your own external hash, the claims byte budget is not consulted at all, so hash-first submissions are not constrained by it. Every current tier has a budget above zero, so claims-only submission is available on all tiers; the budget only bounds how large a claims-only submission may be.

How usage is counted and enforced

Limits are checked when you act, and the enforcement is deliberate about who pays.

• Items per month is counted across every team the billing owner owns, over the current calendar month in UTC. An item submitted by any teammate with write access counts toward the owner’s monthly allowance, not the teammate’s. When the count reaches the effective limit, the next submission is refused.
• Teams owned is checked when you create a team, comparing the number of teams you already own against your ceiling.
• The claims-only budget is checked against the team billing owner’s effective limit when you submit a claims-only item, using the byte size of the submitted claims.
• Daily chat messages are counted per user over a rolling 24-hour window against your effective daily limit; other short-window guards also apply to keep bursts bounded.
• Item retention is applied in the background: items owned on the Free plan are removed once their retention window has passed, and you are warned by email before that happens. Team-owned items follow the team billing owner’s plan for this purpose.

When you reach a limit, Truestamp tells you which limit you hit and how to resolve it rather than failing silently. Creating a team past your team ceiling, for example, returns an actionable message instead of a bare refusal.

Administrator overrides

An administrator can tailor a single account beyond its plan without changing the tier. Two kinds of augmentation are possible:

• Limit overrides raise (or set) individual numeric limits for that one account. An override for a given limit replaces the plan’s value for that account only; any limit not overridden keeps its plan value.
• Extra features grant individual named entitlements to that one account on top of whatever its plan already includes.

The account’s effective limits are its plan limits with any overrides layered on top, and its effective features are its plan features plus any granted extras. All enforcement uses these effective values, so an override or extra takes effect everywhere the corresponding limit or feature is checked. Overrides and extras are per-account and never change the plan tier itself; an account can carry a custom arrangement while remaining on the Free plan.

Choosing a plan

• Free suits an individual getting started: the personal team only, a modest monthly item allowance, small claims-only submissions, no custom metadata, no outgoing webhooks, and a 90-day item retention window. It is a permanent tier, not a trial.
• Starter suits a small team that needs to collaborate: additional teams and teammates, unlimited item retention, custom metadata and larger claims-only submissions, outgoing webhooks, team-retained item ownership, and email support.
• Pro suits a growing organization operating at higher volume: much larger monthly item allowances, more teams and members, and larger metadata and claims-only budgets.
• Enterprise suits a large organization needing the highest volumes and ceilings, plus priority support. Enterprise pricing is arranged directly rather than listed.

Because paid tiers are marked “Coming Soon”, an account that needs more headroom today can be granted administrator overrides on the Free plan in the meantime.

Limitations

• Plan tier applies at the account level, not per team. Switching between teams does not change your limits or entitlements.
• Monthly item usage is pooled per billing owner across all their owned teams, so teammates’ submissions draw down the owner’s single allowance.
• Item retention removal applies to items owned on the Free plan; paid-tier items are retained indefinitely.
• Paid billing is not turned on yet, so no plan can be bought right now. Free is the default tier every account starts on; Starter, Pro, and Enterprise are displayed as “Coming Soon” with signup disabled.
• A downgrade can be blocked when your current configuration depends on a higher tier. In particular, an account that still owns teams with team-retained item ownership cannot be downgraded to a tier that lacks that entitlement.