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Tagged: team

10
Glossary
Billing owner The user who created a team, whose plan plus any administrator overrides sets the effective limits and entitlements for all work done in that team, whichever teammate does it - including the pooled monthly item allowance and member limits counted across every team that person created. Item visibility The per-item read scope - private (default; only the item's user-owner plus the owning team's admins and owners), team (any member of the owning team), or public (readable by anyone, including anonymous visitors); visibility controls who can read an item, ownership controls who can change it. Ownership model The per-team setting choosing who owns newly submitted items - creator retains (the default; the submitting user owns their items) or team retains (the team owns them; plan-gated, requires each invitee's acknowledgment of ownership terms, and blocks plan downgrades while in effect). Plan The account-level tier (Free, Starter, Pro, Enterprise) setting numeric limits (items per month, teams owned, members per team, metadata size, claims-only budget, webhooks, retention, chat messages) and named entitlements; the team billing owner's plan governs all work in that team. Team The unit of tenancy in Truestamp - every item belongs to exactly one team, every signed-in request is evaluated against your identity plus one active team, and team membership is what grants any visibility into a team's items and members. Team role The single role each Truestamp team membership carries, in a strict privilege hierarchy - team owner (full control), team admin (team settings plus member and viewer memberships), team member (submits and works with items), team viewer (read-only); roles govern actions, plans govern features.

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